📌 What Our VAs Can Do for Your E-Commerce Business:

📩 Customer Support Management

✅ Email & Live Chat Support – Respond to FAQs, order status requests, and product inquiries professionally & promptly.
✅ Ticket Resolution – Handle complaints, refund requests, and escalations to maintain high satisfaction rates.
✅ Order Modifications – Process address changes, cancellations, or special requests before shipment.
✅ Personalized Responses – Use brand-aligned templates with a human touch to build loyalty.

🔄 Returns & Exchange Processing

✅ Automated Return Approvals – Set rules for instant approvals (e.g., “auto-accept returns within 30 days”).
✅ Return Label Generation – Send prepaid labels and track returns in real time.
✅ Refund & Store Credit Processing – Issue reimbursements per your policy (partial/full refunds, exchanges).
✅ Condition Checks – Verify returned items for restocking or disposal.

🌟 Review & Feedback Management

✅ Post-Purchase Follow-Ups – Encourage reviews with polite, non-spammy emails.
✅ Negative Review Mitigation – Address complaints privately to resolve issues before they escalate.
✅ Review Analysis – Identify recurring complaints (e.g., sizing issues) to improve product listings.

📊 Backend Support

✅ CRM Updates – Log customer interactions in Zendesk, Gorgias, or Shopify.
✅ Policy Optimization – Suggest tweaks to reduce return rates (e.g., clearer sizing charts).
✅ Fraud Screening – Flag suspicious return patterns (e.g., serial returners).

💡 Why Outsource to Us?

✔ 24/7 Availability – Night shifts? Holidays? We’ve got you covered.
✔ Multilingual Support – Engage global customers in English, Spanish, etc.
✔ Brand Consistency – Trained on your tone (friendly, luxury, etc.).
✔ Scalable Teams – Ramp up during peak seasons (Black Friday, holidays).

📢 CTA:
“Spend Less Time on Returns, More Time on Sales!”
 Let’s diagnose your biggest pain points.

⚙️ Optional Add-Ons:

• Social Media Customer Care (DMs, comments)

• Subscription Cancellation Retention (save at-risk subscribers)

• Chargeback Dispute Handling – Fight fraudulent claims.